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Radical Candor™ is the ability to Challenge Directly and show you Care Personally at the same time. It will help you (and all the people you lead) do the best work of your life and build the best relationships of your career.

ilume is proud to be the exclusive Radical Candor™ partner in Australia and New Zealand. Founded by Kim Scott, executive and author of the best-selling book Radical Candor: Be a Kickass Boss Without Losing Your Humanity, and executive Jason Rosoff, Radical Candor LLC empowers leaders and teams around the world to build better relationships in order to do the best work of their lives.

Because Radical Candor is on a mission to “rid the world of bad bosses”, and ilume is on a mission to “develop the world’s greatest leaders”, we could not be more aligned. This exclusive partnership allows the ilume team to deliver the transformational Radical Candor workshops for businesses in the Australian and New Zealand markets.

Enquire now for a Radical Candor workshop in Australia or New Zealand.

What we do

We present Radical Candor to your organisation, introducing the core concepts, building a shared vocabulary and sharing stories that will help your team relate to the ideas. We’ll then spend time answering questions and clarifying points, helping people begin to connect with Radical Candor. We’ll then cover tactics that everyone can put into practice immediately.

After the initial introduction of the concepts, we’ll move into hands-on training to help your team further internalise the concepts and learn how to apply them in your context. We guide your team through real-life scenarios in a safe and supportive environment, and give you actionable pointers on how to practice Radical Candor in your workplace.

As part of the workshops, we teach managers how to improve their feedback processes, and we help teams understand their role in the feedback process. As teams get started, we’re there to clarify and answer questions.

Radical Candor™ is a unique approach to empowering you to have stronger conversations with all the people you lead, to ultimately create breakthrough results in effectiveness, relationships and leadership excellence.

Radical Candor really just means saying what you think, while also giving a damn about the person you’re saying it to. But why does something so simple feel so radical?

Throughout our careers, as both business leaders and executive coaches, we’ve realised that – culturally – people in organisations struggle to have direct and caring conversations in the workplace. This lack of candour leads to breakdowns in communication, relationships and productivity. But it’s something that can so easily be fixed with a simple, yet powerful, approach.

Why Radical Candor is an “unnatural act”

Two nearly universal experiences make Radical Candor unnatural. One, most people have been told since they learned to talk some version of “if you don’t have anything nice to say, don’t say it at all”.  When they become a boss, the very thing they have been taught not to do is suddenly their job.  Furthermore, most people, since they got their first job, have been told to be “professional”. Too often, that’s code for leaving your humanity at home. But to build strong relationships, you have to Care Personally. You have to bring your whole self to work.

Making the unnatural feel more natural

Because Radical Candor is an “unnatural act”, Kim developed a framework that would be simple enough that you can keep it top of mind in the heat of the moment. This 2×2 is a tool that you can use to guide your interactions and to help you gauge feedback — praise and criticism.
One of the best ways to make Radical Candor easier is to remember what happens when you fail to Care Personally and Challenge Directly. While the quadrants are named colourfully to help you remember to move toward Radical Candor, it’s key to remember that these are not labels for people; they refer to a particular interaction or behaviour. Ultimately, everyone spends some time in each of the quadrants, and that’s ok.
Obnoxious Aggression™ is what happens when you challenge but don’t care. It’s praise that doesn’t feel sincere or criticism that isn’t delivered kindly.
Ruinous Empathy™ is what happens when you care but don’t challenge. It’s praise that isn’t specific enough to help the person understand what was good or criticism that is sugar-coated and unclear.
Manipulative Insincerity™ is what happens when you neither care nor challenge. It’s praise that is non-specific and insincere or criticism that is neither clear nor kind.
Watch co-founder Kim Scott’s presentation on Radical Candor from the First Round Review CEO Summit.
Source: Qualtrics

To read more about Radical Candor and the impact it’s had on so many of the world’s smartest organisations, visit radicalcandor.com.

Get the best stories and advice on the Radical Candor blog.

Listen to the Radical Candor podcast.



Radical Candor will help you build, lead, and inspire teams to do the best work of their lives. Kim Scott’s insights – based on her experience, keen observational intelligence and analysis – will help you be a better leader and create a more effective organisation.

Facebook COO and author of the NYT bestseller LEAN IN

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